Service & Support

Our technical support will be glad to answer your questions about technical aspects of our products. All enquiries are collected at our central help desk and are dealt with internally from there.

E-mail: helpdesk(at)
Fon: +49 (0) 951 / 9 80 09 - 39
Fax: +49 (0) 951 / 9 80 09 - 17

Please note that we can usually process e-mail and fax enquiries faster, as, for legal reasons, we can’t refer back to telephone calls only, if we have to contact banks. Apart from that you help us in your own interest to keep the lines free for other calls.

As well as an e-mail address or fax number we would ask you to always give us a contact person with a telephone number as well. This speeds up our response to your enquiries in urgent cases.