Dear customers and partners of Computop,
In the current situation, it is important to us to protect our employees from infection with the Coronavirus while ensuring the availability of our services.
To this end, we have taken the following internal measures as part of our business continuity management:
- Our employees will not travel abroad and will also severely restrict their travel activities within their country
- While we will maintain personal contact, we will default to the use of video conferences for meetings and ask for your understanding on this matter
- Those returning from holiday destinations that have been defined as risk areas will work from their home office for at least 14 days
In principle, every employee is equipped with a home office solution and can therefore work from any location.
Our Helpdesk is still available for you at the usual times by phone and e-mail.
We have asked our service providers about their preventive concepts.
With the measures and preparations that have been taken, we feel that we are well equipped to ensure our usual high level of payment processing and customer service - even in the event of a concrete threat or official order.
For you as a customer or partner, we therefore do not expect any restrictions on our services. We are constantly monitoring the current risk situation and will adapt our internal measures to any changing conditions if necessary.
With kind regards
Your Payment People from Computop